Driving Technical
Excellence

Ibrahim Guliyev - IT Project Engineer & Support Specialist.
Resolve complex technical issues, drive B2B solutions, and ensure SLA compliance with a client-centric mindset.

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Technical Skills

Technical Support

Incident Management, SLA Compliance, B2B Support, Browser Logs & Debugging.

Tools & Monitoring

Jira, Confluence, Kibana (ELK), Grafana, Cloudflare.

Cloud Infrastructure

Azure, AWS, Linux/Windows Servers, Virtualization.

Communication

Client-Centric Problem Solving, English (B2+), Russian/Ukrainian Fluency.

Resolving & Ensuring Stability

"Effective technical support is the bridge between complex systems and user success."

I believe in proactively identifying root causes rather than just fixing symptoms. Using tools like Grafana and ELK, I analyze logs to ensure system stability. Whether it's a critical incident or routine maintenance, I am the first line of defense, ensuring compliance with SLAs and maintaining trust with B2B clients.

Featured Projects

Suprema Biometric Security

Deployed high-security biometric access control systems. Validated categorization of technical issues and ensured hardware-software integration.

Security Incident Mgmt Suprema

Enterprise Infrastructure

Managing server incidents and ensuring stability. Proactively engaging with DevOps teams during high-priority system alerts.

Azure Monitoring SLAs

Business Process Optimization

Analyzing technical issues in CRM/ERP systems like Salesforce. Utilizing Jira for task tracking and driving independent resolutions.

Jira ERP Support

Career & Education

Work Experience

Dec 2024 – Present

IT Project Engineer

Distechsol LLC, Baku

Reproducing, analyzing, and resolving technical issues independently.
Creating and managing business incident tickets in Jira, ensuring SLA compliance.
Collaborating with internal teams (DevOps, QA) to drive root cause analysis.
Monitoring system stability and escalating high-priority incidents.

Jun 2021 – Aug 2022

IT Support Specialist

Distechsol LLC, Baku

First line of technical defense for B2B clients (Lukoil, LV Logistics).
Handled emergency incidents and shifts, including nights.
Identified bugs using browser developer tools and logs (404, 500 errors).
Provided direct client support and user training.

Education

PhD (Ongoing) - EQF Level 8

Management Information Systems

Bahçeşehir University

2024 - Present

Master's Degree - EQF Level 7

Data Science

Vistula University, Warsaw

2022 - 2024

Bachelor's Degree - EQF Level 6

Computer Science

Academy of Public Administration

2018 - 2022

Driving Technical Excellence